Orders placed on CAMCooLER.com ship from Gilbert, Arizona. 85296
The information below is provided for reference only and is subject to change at any time. The official Terms and Conditions control and govern all orders.

9.4. Fulfillment

9.4.1. Expedited Order Processing

9.4.1.1. For in-stock items, you may choose expedited processing for an additional fee. With this option, your order will be prioritized and processed ahead of all other orders, ensuring faster picking, packing, and handoff to the shipping carrier. Please note this fee is separate from the shipping method selected at checkout. Orders are typically shipped within one business day, or the same day if placed early enough. If we do not hand off your package to the carrier within three calendar days of your order being submitted, the expedited processing fee will be refunded. Please note that Saturday, Sunday, and US federal holidays are not included in this timeframe.

9.4.2. Normal Order Processing

9.4.2.1. We do our best to ship items promptly, but the fulfillment of items can be delayed several days but normally range between 1 to 3 days. (timelines are estimates and in no way offer a guarantee of when your items will be fulfilled)

9.4.3. We reserve the right to delay fulfillment and shipping and not split an order with backordered items.

9.4.4. There will be a store notice if fulfillment isn’t available, like when everyone is out of town at a softball tournament.

9.5. Shipping

9.5.1. All shipping timelines are estimates and in no way offer a guarantee of when your shipment will arrive. At our sole discretion will make the determination to ship a complete order or split the order into separate shipments.

All shipping timelines are estimates and in no way offer a guarantee of when your shipment will arrive. At our sole discretion will make the determination to ship a complete order or split the order into separate shipments.

9.5.2. DOMESTIC SHIPPING

9.5.2.1. Free Shipping:

9.5.2.1.1. Within the USA, domestic ground shipping is free on orders over $40.

9.5.2.1.2. The shipping service provided is the choice of CAMCooLER LLC unless otherwise noted, or a service is specifically selected at checkout. Shipping services may range from, but not limited to, USPS Ground Advantage, UPS Ground Saver, UPS SurePost, UPS Ground, USPS Priority Mail, UPS 3 Day Select, or FedEx Ground.

9.5.2.1.3. We strive to ensure you receive the package within 2 to 5 days of shipment. (this is not a guarantee)

9.5.2.2. Overnight or 2 Day shipping at checkout:

9.5.2.2.1. Purchasing a faster shipping method does not guarantee quicker order processing. However, for in-stock items, we aim to ship the same day or within 1–2 business days.

9.5.3. Amazon Prime Shipping

9.5.3.1. Items purchased on Amazon will be fulfilled and shipped via Amazon Prime.

9.5.4. INTERNATIONAL SHIPPING

9.5.4.1. International shipping service provided is the choice of CAMCooLER LLC unless the specific user is selected at the time of checkout. Shipping Insurance up to $100 and tracking is included.

9.5.4.2. Import Tax & Duty at Checkout

9.5.4.2.1. If your country requires import tax and duty, you pay the amount on arrival (DDU). Our shipping company estimates the rate if required by your county. The import tax and duty amount presented is only an estimate. The actual amount may differ as calculated by your country.

9.5.4.3. Services Normally Offered (subject to change and availability)

9.5.4.3.1. UPS Worldwide Saver® (Estimated 1 working day)

9.5.4.3.2. DHL (Estimated 1 to 2 working days for delivery)

9.5.4.3.3. FedEx® International Connect Plus will be selected for your country and region if available. (Estimated 2 to 5 working days for delivery)

9.5.4.3.4. Asendia – e-PAQ Plus (Delivered in 1 to 4 weeks)

9.5.4.3.4.1. Asendia—e-PAQ Plus service shipping transit times can be slow, and the package may take several weeks to arrive.

9.5.5. All shipping timelines are estimates and in no way offer a guarantee of when your shipment will arrive. At our sole discretion, we will determine whether to ship a complete order or split the order into separate shipments.

9.5.6. If you require a faster shipping service, we offer many on an individual basis. These speedy services will be quite expensive, so contact us before placing an order, and we can set one up for you.

9.6. Risk of Loss:

9.6.1. All products shipped are provided with a tracking number and emailed automatically to the email address provided at checkout. If your package was successfully delivered and then stolen from your porch, you have a couple of options:

9.6.1.1. Lost in Transit vs. Marked Delivered. If tracking shows “delivered,” it is treated as delivered unless the carrier confirms mis delivery.

9.6.1.2. CAMCOOLER LLC is never responsible, to the maximum extent permitted by law, for stolen packages. There is nothing we can do once the package is marked delivered. Lost packages are different, so reach out to us in that case.

9.6.1.3. Confirm It Was Delivered: Before jumping to conclusions, first confirm that UPS delivered the package. You can track the package using the tracking number provided to you. It will show the delivery date, time, and sometimes even a picture of where it was left.

9.6.1.4. Check with Neighbors and Other Household Members: Sometimes, a neighbor may have taken your package for safekeeping, or another household member might have brought it inside without telling you.

9.6.1.5. Contact the Carrier: If you’re sure the package was delivered and is missing, contact carrier customer service. They might be able to provide additional details on the delivery.

9.6.1.6. File a Claim with the Carrier: If the carrier confirms the delivery and you haven’t received your package, you can file a claim. This is especially relevant if the package was insured. You’ll need to provide details like the tracking number, description of the contents, and value.

9.6.1.7. File a Police Report: For expensive items or if you notice a pattern of package thefts, consider reporting it to the police. They may not always be able to recover the stolen package but having a record can be helpful for insurance or other claims.

9.6.1.8. Check Homeowner’s or Renter’s Insurance: Depending on the value of the stolen item and your deductible, it may be worth checking to see if your homeowner’s or renter’s insurance will cover the loss.

9.6.1.9. Reach out to your local police department to notify them of the theft.

9.6.1.10. Many credit card companies, including American Express, may offer protection for members who charge a covered purchase that ends up being stolen. The coverage is limited, so check with your credit card company for specifics.