FAQ

SHIPPING and FULFILLMENT

SHIPPING

All new orders ship via USPS Priority Mail.

The shipping calculator determines the shipping cost based on the dollar amount in your shopping cart. This works very well with basic orders of one item, but the shipping can be more complicated when additional addon items get added. When possible to combine items into one shipping box and lower your shipping costs, we will refund you the difference.

Shipping Cost  |  Dollar Amount in Cart

$9.00                |  $0-$54

$14.25              |  $54.01 –  $120.00

$19.20              |  $120.01  – $200.00


FULFILLMENT

We do our best to ship items promptly, but the fulfillment of items can be delayed several days. There will be a store notice if fulfillment isn’t available, like when everyone is out of town at a softball tournament.

 

UPS 2nd DAY or NEXT DAY AIR SHIPPING?

On an individual basis, we occasionally provide UPS 2-day or Next-day shipping. We do get decent rates at a few dollars above USPS rates, but at this time it has to be processed manually with your address and what you are ordering. Also, we don’t want to charge you for expedited shipping if the order cannot be fulfilled in a timely fashion.

Contact us directly before purchasing to see if UPS 2-day or 1-day is available and how much it will cost.

Example Cost for shipping a cooling fan to Ohio:

UPS 2nd Day Air: $18.04

UPS Next Day Air Saver (next day by 11 pm): $37.19

UPS Next Day Air (next day by noon): $43.19

UPS Saturday Delivery will be an additional $18 to $20 over the prices above.

Longer shipping distances from Phoenix result in higher prices from UPS, yet 2-day shipping to California could be as low as $10.86 versus the standard $9.00 USPS Priority Mail Rate for every location in the US.

If you’re thinking about ordering, already placed an order (it hasn’t shipped), and you would like to see if UPS expedited shipping is available, contact us.


Address you want items delivered.
Generally, I’ll reach out to you via Text Message.
Enter the desired delivery date and time you want the expedited shipping items to arrive by.
Please enter those that apply so I can get an idea of the shipping box size and weight to calculate shipping.

What if my fence mount breaks?

While it is not possible to offer a warranty, we provide replacement parts at a minimal cost. Reach out to us on the “Contact Form” to get replacement parts. We also ask you to provide pictures of the damaged item so we can research and improve future designs.

WARRANTY POLICY

While the plastics of our products are very strong, baseballs, softballs, or other objects can cause unpredictable forces, therefore it is not possible to offer any type of warranty for products manufactured and/or sold by CAMCOOLERLLC. 

Also, it is highly recommended to use a backup method to secure your Action Camera or Smartphone camera from falling off and getting damaged.   

CAMCOOLERLLC and its related, affiliated, and subsidiary units, including teams, will not be liable for any damages or injury caused by, including but not limited to, any failure of the Universal Fence Mount, or any other product manufactured and/or sold by CAMCOOLERLLC and you acknowledge that CAMCOOLERLLC will not be responsible for any damages to your Action Camera or Smartphone for any reason due to our product failure, a product sold by CAMCOOLERLLC, or failure to secure the device to the mount and/or fence.  The end-user assumes all responsibility for any damage that could occur to the fence, netting, or any other surface, object, or person when using the Universal Fence Mount, or any other product manufactured and/or sold by CAMCOOLERLLC. See https://camcooler.com/terms-and-conditions/ for addition information.

Refund and Returns Policy

Refund and Returns Policy

Overview

Unopened packages may be returned within 30 days of receiving your order for a full refund, less shipping. Prorated refunds for open/used products, within the same 30 day window, may be available as well. Returns are not accepted for custom text engraved/printed products.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For all returns, please contact us using the “Contact Us” page. We will reach out for details including a request for pictures of the items, which will be used to calculate an estimated return value.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Shipping returns

To return your product, you should mail your product to address list in the email you will receive from us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.

What is 3D Printing?

3D printing, also known as additive manufacturing Fused Deposition Modeling (FDM) is an additive process whereby layers of material are built up to create a 3D part. FDM printers use a thermoplastic filament, which is heated to its melting point and then extruded, layer by layer, to create a three-dimensional object for a computer-created design

One of the benefits of 3D printing as an additive process is that there is less waste. Instead of starting with a block of material, you begin from scratch, using only the necessary amount to make the object. This is what makes 3D printing a smart choice for producing objects and a seemingly eco-friendlier option.

Our 3D printed items are functional parts and they are not manufactured to be pieces of art. They are printed at higher temperatures of the envelope range to ensure the best layer adhesion and to maximize the strength of the part. Thus, they might not look as pretty as other 3D printed materials like PLA or PLA Plus.

Do you offer custom 3D printing or design services?

Currently, our machines are at 100 percent production to meet the demands of our products. However, as the summer demand slows down we might be able to offer some of those services on limited small batch orders.

I designed the items being sold on this page, so if you need a project designed I might be able to provide those services also.

Why not use PLA to print your items like several items seen on Etsy?

The material properties of PLA make it more suitable for applications where look and form are more important than strength and durability. Therefore, the best applications for PLA are items designed for decorative rather than “wear and tear” use.

  • PLA (Polylactic Acid) has low heat resistance, and therefore cannot be used for high-temperature applications. In high temperatures (like inside your car),  PLA can rapidly deform, especially if under stress.
  • PLA is typically weaker and has a lower tensile strength than its counterparts,  ABS, ASA, PETG, and Polycarbonate. Since PLA parts, when 3D printed, are quite brittle, the material is more suited to aesthetic rather than mechanical purposes.
  • PLA is more suited for entry-level or hobby printers.

Our 3D printed items are functional parts and they are not manufactured to be pieces of art. They are printed at higher temperatures of the envelope range to ensure the best layer adhesion to maximize the strength of the part. Thus, they might not look as pretty as other 3D printed materials like PLA or PLA Plus. However, PLA is not suitable for this type of application.

Our Cooling Fan Systems and Battery Holders are printed with ASA (Acrylonitrile-styrene-acrylate)

  • ASA UV filament that has all the properties of ABS with the additional features of being weather resistant. Our ASA is UV resistant and resistant to environmental stress cracking. ASA is commonly used for outdoor applications such as RC planes or car accessories.
  • ASA can resist temperatures up to 100˚C (212°F) and display high toughness and impact resistance for functional applications such as ABS.

Our Universal Fence Mount is printed with Polycarbonate.

  • Polycarbonate is a thermoplastic that is most prominently known for its incredible strength and impact resistance. When it comes to strength, polycarbonate truly is the “king” of 3D printer filament, dramatically outperforming other materials in strength tests.
  • In an informal material strength test, Airwolf 3D printed a series of hooks using a variety of 3D printing materials: ABS, PLA, Nylon 910, and polycarbonate. Each material was then tested by loading the hook with weight until it fractured.
Polycarbonate won by a landslide.
      • PLA has a tensile strength of 7,250 psi and was able to lift 285 pounds.
      • ABS has a tensile strength of 4,700 psi and snapped instantly under 285 pounds of weight.
      • Polycarbonate, on the other hand, has a tensile strength of 9,800 psi and lifted a whopping 685 pounds — far more than any of the other materials that were tested.
    • While these hooks printed by Airwolf 3D for testing differ from our Fence Hooks, the comparison in material strength is quite shocking. Our Fence Hooks will not hold 685 pounds, nor do they need to, but we have seen a dramatic increase in weight lift after switching from PETG Carbon Fiber to Polycarbonate.
  • Our Fence Hook holds 285 pounds when printed with Polycarbonate verses 146 pounds printed with old material PETG Carbon Fiber.
  • We’ve achieved 314 pounds with a Polycarbonate printed Fence Hook, but printing it at that thickness proved to be not flexible enough when installing it on the chain link fence during testing. The current production model can carry way more weight than is needed and provides the additional bending flexibility.

We spent thousands of dollars upgrading printers and several hundreds of hours advancing our manufacturing processes.  Simply put, you don’t need to do this when using PLA.