If you didn’t create an account during checkout and you would like to see order status or past orders, no problem.  Navigate to My Account on the menu, or click here, then click “Lost my Password?” and reset your password using the email address provided on the original order. Once the password has been reset, you can log in and see all current or past orders.

Most likely the order confirmation email has been trapped by email spam protections either on your computer or email server.

Check your spam folder to see if the message has been flagged.

emails are sent from sales@camcooler.com

If you received an order confirmation number on the screen after placing your order, it has been received.

If you are really concerned, please call me at (623) 281-8326

DOMESTIC SHIPPING

USA: Shipped via USPS Priority Mail unless prior arrangements have been made with CAMCooLERLLC.

The shipping calculator determines the shipping cost based on the dollar amount in your shopping cart for USA addresses. This works very well with basic orders of one item, but the shipping can be more complicated when additional add-on items get added. When possible to combine items into one shipping box and lower your shipping costs, we will refund you the difference.

FULFILLMENT

We do our best to ship items promptly, but the fulfillment of items can be delayed several days.

There will be a store notice if fulfillment isn’t available, like when everyone is out of town at a softball tournament.

• All items shipped internationally are DDU (delivered duty unpaid). The recipient will need to pay any customs fees (if owed). Please refer to the Customs Documentation for the importing country.
• Shipping Insurance is included.
• Tracking included except where noted below.

Countries we ship to:

* Doesn’t provide guaranteed door-to-door tracking to destinations in Mexico. Whether you can see door-to-door tracking updates for packages sent to Mexico depends on the tracking number of your label that gets assigned once Asendia receives the package and hands it off to Mexico’s national postal service, Correos de México.

On an individual basis, we occasionally provide UPS 2-day or Next-day shipping. We do get decent rates at a few dollars above USPS rates, but at this time it has to be processed manually with your address and what you are ordering. Also, we don’t want to charge you for expedited shipping if the order cannot be fulfilled in a timely fashion.

Contact us directly before purchasing to see if UPS 2-day or 1-day is available and how much it will cost.

Example Cost for shipping a cooling fan to Ohio:

UPS 2nd Day Air: $18.04

UPS Next Day Air Saver (next day by 11 pm): $37.19

UPS Next Day Air (next day by noon): $43.19

UPS Saturday Delivery will be an additional $18 to $20 over the prices above.

Longer shipping distances from Phoenix result in higher prices from UPS, yet 2-day shipping to California could be as low as $10.86 versus the standard $9.00 USPS Priority Mail Rate for every location in the US.

If you’re thinking about ordering, already placed an order (it hasn’t shipped), and you would like to see if UPS expedited shipping is available, contact us.

Subject *Expedited Shipping

Name *

First

Last

Address

Address Line 1

Address Line 2

City

AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingState

Zip Code

Address you want items delivered.

Cell Phone *

Generally, I’ll reach out to you via Text Message.

Email *

Desired Arrival Date/ Time

Date

Time

Enter the desired delivery date and time you want the expedited shipping items to arrive by.

Have you already placed an order and would like to upgrade to Expedited Shipping?NoYes

If you haven’t ordered, select NO and check the boxes below that apply.

Order Number that you want to upgrade to Expedited Shipping

What items do you plan on buying?

• Universal Fence Mount
• GoPro Cooler
• Mevo Start Cooler
• Smartphone Cooler
• Battery Holder
• SmallRig 11″ Magic Arm
• Ulanzi ST-02S Phone Mount
• Multi-Function 3″ Double Ball Head
• 1/4″ Flash Hot Shoe Mount With Double Nut

Please enter those that apply so I can get an idea of the shipping box size and weight to calculate shipping.

Comment or Message *

Submit

Baseballs, softballs, or other objects can cause unpredictable forces, therefore it is not possible to offer any type of refunds for products manufactured and/or sold by CAMCOOLERLLC.

We do offer a free replacement of a broken fence mount or hook within 90 days of purchase.

Fill out the contact form within 90 days of purchase with your order number and a picture(s) of the broken part, and we will ship out a replacement item.

After 90 days we can provide replacement parts at minimal cost. 

While the plastics of our products are very strong, baseballs, softballs, or other objects can cause unpredictable forces, therefore it is not possible to offer any type of warranty for products manufactured and/or sold by CAMCOOLERLLC. 

Also, it is highly recommended to use a backup method to secure your Action Camera or Smartphone camera from falling off and getting damaged.   

CAMCOOLERLLC and its related, affiliated, and subsidiary units, including teams, will not be liable for any damages or injury caused by, including but not limited to, any failure of the Universal Fence Mount, or any other product manufactured and/or sold by CAMCOOLERLLC and you acknowledge that CAMCOOLERLLC will not be responsible for any damages to your Action Camera or Smartphone for any reason due to our product failure, a product sold by CAMCOOLERLLC, or failure to secure the device to the mount and/or fence.  The end-user assumes all responsibility for any damage that could occur to the fence, netting, or any other surface, object, or person when using the Universal Fence Mount, or any other product manufactured and/or sold by CAMCOOLERLLC. See https://camcooler.com/terms-and-conditions/ for addition information.

All fans are tested before being shipped and no refund will be given on returns if fans do not operate because of overvoltage by the buyer.

GoPro Coolers and Smartphone Coolers use 5 volt DC power unless specifically stated otherwise. 5 volt DC is the common power used to charge your smartphones, power GoPro cameras, and other USB devices.  DO NOT use any other voltage as the fans will burn out.

DO NOT use a stepless speed controller module with any of our cooling fans.  These devices control the speed of the fan by varying output voltage, but they have a step booster on the board that will cause an output of 8 volt, thus exceeding the rated capacity of the fans sold by CAMCOOLERLLC.

Refund and Returns Policy

Overview

Unopened packages may be returned within 30 days of receiving your order for a full refund, less shipping. Prorated refunds for open/used products, within the same 30 day window, may be available as well. Returns are not accepted for custom text engraved/printed products.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For all returns, please contact us using the “Contact Us” page. We will reach out for details including a request for pictures of the items, which will be used to calculate an estimated return value.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

15% restocking fee applies on returned items.

Shipping fees are never refundable.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Shipping returns

To return your product, you should mail your product to address list in the email you will receive from us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.

All CAMCooLER fans (except the STUDIO model) are a 60x60x15mm, 5-volt DC USB plug, 3500 RPM Hydraulic bearing fan.

STUDIO CAMCooLER models use a 12-volt Noctua NF-A6x25 PWM, Premium Quiet Fan, 4-Pin fan (60mm, Brown).

The Noctua fans are some of the quietest fans on the market today. Noctua rates this fan at 19.3 dB(A) at full power and 13.7 dB(A) when using the Low Noise Adapter. Utilizing the included NA-RC7 Low Noise Adaptor (LNA) that connects between the fan and the power source, reduces the fan’s running speed and noise emission.  As the fan speed decreases so does the noise, but also the cooling capability of the fan. Some testing in your environment will be required to find the desired amount of noise while providing enough airflow for cooling the GoPro.

Fan Data:

Differences between sleeve, Hydraulic, and ball bearings on fans:

• Sleeve bearing is made of porous metal that can absorb and retain lubricating oil. The lubricant filled between the blade shaft and sleeve acts as a drag reducer. Generally, the lifetime of sleeve bearing is 8000-10000 hours. It is suitable for a fan with medium or low speed.
  • • Advantages: low price, low noise, suitable for intermittent use.
    • Disadvantages: high wear rate, short service life.
• Hydraulic bearing has larger oil storage space than sleeve bearing and has a unique oil supply circuit of loop type. As its bottom is sealed completely, the lifetime is longer than that of the sleeve bearing. It is suitable for high, medium, and low-speed fans. The average life of hydraulic bearings is 40000-50000 hours.
  • • Advantages: low noise, longer life than sleeve bearing.
    • Disadvantages: more expensive than sleeve type.
• Ball bearing has the characteristics of rolling friction by metal beads, small contact surface, and small friction coefficient. Lifetime is improved because the friction of bearing surfaces is reduced. As none oil leak, it is suitable for products that are often operated in different angles and directions.
  • • Advantages: Long service life, suitable for the fans with higher rotation speed
    • Disadvantages: high price, high noise level caused by rolling of metal beads.

3D printing, also known as additive manufacturing Fused Deposition Modeling (FDM) is an additive process whereby layers of material are built up to create a 3D part. FDM printers use a thermoplastic filament, which is heated to its melting point and then extruded, layer by layer, to create a three-dimensional object for a computer-created design

One of the benefits of 3D printing as an additive process is that there is less waste. Instead of starting with a block of material, you begin from scratch, using only the necessary amount to make the object. This is what makes 3D printing a smart choice for producing objects and a seemingly eco-friendlier option.

Our 3D printed items are functional parts and they are not manufactured to be pieces of art. They are printed at higher temperatures of the envelope range to ensure the best layer adhesion and to maximize the strength of the part. Thus, they might not look as pretty as other 3D printed materials like PLA or PLA Plus.

Yes. I specialize in ASA and Polycarbonate.

I designed the items being sold on this page, so if you need a project designed I might be able to provide those services also.

The material properties of PLA make it more suitable for applications where look and form are more important than strength and durability. Therefore, the best applications for PLA are items designed for decorative rather than “wear and tear” use.

• PLA (Polylactic Acid) has low heat resistance, and therefore cannot be used for high-temperature applications. PLA can rapidly deform in high temperatures (like inside your car),  especially under stress.
  • What about shipping? Can you control what temperatures a PLA product is exposed to? What if the delivery person leaves the package on a hot sunny porch or in a hot metal mailbox? ASA and Polycarbonate don’t have these issues.
• PLA is typically weaker and has a lower tensile strength than its counterparts,  ABS, ASA, PETG, and Polycarbonate. Since PLA parts, when 3D printed, are quite brittle, the material is more suited to aesthetic rather than mechanical purposes.
• PLA is more suited for entry-level or hobby printers.

Our 3D printed items are functional parts and they are not manufactured to be pieces of art. They are printed at higher temperatures of the envelope range to ensure the best layer adhesion to maximize the strength of the part. Thus, they might not look as pretty as other 3D printed materials like PLA or PLA Plus. However, PLA is not suitable for this type of application.

Our Cooling Fan Systems and Battery Holders are printed with ASA (Acrylonitrile-styrene-acrylate)

• ASA UV filament that has all the properties of ABS with the additional features of being weather resistant. Our ASA is UV resistant and resistant to environmental stress cracking. ASA is commonly used for outdoor applications such as RC planes or car accessories.
• ASA can resist temperatures up to 100˚C (212°F) and display high toughness and impact resistance for functional applications such as ABS.

Our Universal Fence Mount is printed with Polycarbonate.

• Polycarbonate is a thermoplastic that is most prominently known for its incredible strength and impact resistance. When it comes to strength, polycarbonate truly is the “king” of 3D printer filament, dramatically outperforming other materials in strength tests.
• In an informal material strength test, Airwolf 3D printed a series of hooks using a variety of 3D printing materials: ABS, PLA, Nylon 910, and polycarbonate. Each material was then tested by loading the hook with weight until it fractured.

Polycarbonate won by a landslide.

• • • PLA has a tensile strength of 7,250 psi and was able to lift 285 pounds.
    • ABS has a tensile strength of 4,700 psi and snapped instantly under 285 pounds of weight.
    • Polycarbonate, on the other hand, has a tensile strength of 9,800 psi and lifted a whopping 685 pounds — far more than any of the other materials that were tested.
  • While these hooks printed by Airwolf 3D for testing differ from our Fence Hooks, the comparison in material strength is quite shocking. Our Fence Hooks will not hold 685 pounds, nor do they need to, but we have seen a dramatic increase in weight lift after switching from PETG Carbon Fiber to Polycarbonate.
• Our Fence Hook holds 285 pounds when printed with Polycarbonate verses 146 pounds printed with old material PETG Carbon Fiber.
• We’ve achieved 314 pounds with a Polycarbonate printed Fence Hook, but printing it at that thickness proved to be not flexible enough when installing it on the chain link fence during testing. The current production model can carry way more weight than is needed and provides the additional bending flexibility.

We spent thousands of dollars upgrading printers and several hundreds of hours advancing our manufacturing processes.  Simply put, PLA is the wrong material for this application.