FAQ

Does the CAMCooLER 9Ten11 work with the GoPro12?

Yes. The form factor hasn’t changed since the GoPro 9 was released several years ago. The 1/4-20 inch mount within the mounting plate comes standard on the 12, but we’ve been selling that mounting option for over a year, and it will not interfere with the cooler.

Dimensions (W x H x D) (mm)
GoPro 12 GoPro 11 GoPro 10 GoPro 9
71.8 W x 50.8 H x 33.6 D (mm) 71.8 W x 50.8 H x 33.6 D (mm) 71.8 W x 50.8 H x 33.6 D (mm) 71.8 W x 50.8 H x 33.6 D (mm)

What is IP65 rating vs vague marketing terms such as ‘waterproof’

Prior to August 2023, fans sold by CAMCOOLERLLC were not waterproof or water resistant.  Since we have upgraded our fan selection and they are rated at IP65.  What does that mean? Read below to find out.

Unlike more vague marketing terms such as ‘waterproof’ – which don’t necessarily define precisely where and to what extent an item can resist moisture ingress – an IP rating is designed to provide a far more specific account.

As we’ll see further, each of the digits in an IP rating reveals detailed information about the exact level of protection/resistance the item in question can be expected to deliver.

IP65 Level of Protection
First Digit Level of Protection
6 Full protection against dust and other particulates, including a vacuum seal, tested against continuous airflow
Second Digit Level of Protection
5 Protection against low-pressure jets (6.3mm) of directed water from any angle (limited ingress permitted with no harmful effects)

Basically, our IP65 fans are NOT 100 percent waterproof so don’t go dipping them into a bucket of water. They are rated for limited water exposure like precipitation or from water sprinklers.

If you have a previous version of a cooler fan from us and the label on the fan doesn’t say IP65, then they are not waterproof and should still be protected from rain or water the ground crew might apply to a softball or baseball infield.

My Account – What if I didn’t create an account at checkout and now want to see order status or past orders?

If you didn’t create an account during checkout and you would like to see order status or past orders, no problem.  Navigate to My Account on the menu, or click here, then click “Lost my Password?” and reset your password using the email address provided on the original order. Once the password has been reset, you can log in and see all current or past orders.

Credit Card Declined or Order Failed

Normally, a declined payment is a simple typo of the zip code or credit card security code. Another issue could be that your address does not match the address on file with your credit card company, so you may want to double-check with them. Our credit card processor has the final say on all these issues, and we have no options to override them.

Credit card processing is securely conducted via our card processor and is a highly safe platform for paying and receiving payments. Our vendor is a PCI Service Provider Level 1, the highest certification level available in the payments industry. Simply put, any payment information sent is just as secure and safe as PayPal or any other large e-commerce site.

CAMCOOLERLLC does not store credit card information on our platform as we do not have the availability to view that information.  The credit card data entered in your payment form is never stored on our server. Instead, the data is sent directly to our credit card processor.  Our servers show a transaction number indicating payment is successful. Our servers do store the other information you provided during checkout.  This information remains private.

Some common credit card processing errors:

DECLINE CODE DESCRIPTION NEXT STEPS
authentication_required The card was declined as the transaction requires authentication. The customer should try again and authenticate their card when prompted during the transaction. If the card issuer returns this decline code on an authenticated transaction, the customer needs to contact their card issuer for more information.
approve_with_id The payment can’t be authorized. Attempt the payment again. If you still can’t process it, the customer needs to contact their card issuer.
call_issuer The card was declined for an unknown reason. The customer needs to contact their card issuer for more information.
card_not_supported The card does not support this type of purchase. The customer needs to contact their card issuer to make sure their card can be used to make this type of purchase.
card_velocity_exceeded The customer has exceeded the balance, credit limit, or transaction amount limit available on their card. The customer needs to contact their card issuer for more information.
currency_not_supported The card does not support the specified currency. The customer needs to check with the issuer whether the card can be used for the type of currency specified.
do_not_honor The card was declined for an unknown reason. The customer needs to contact their card issuer for more information.
do_not_try_again The card was declined for an unknown reason. The customer needs to contact their card issuer for more information.
duplicate_transaction A transaction with identical amount and credit card information was submitted very recently. Check to see if a recent payment already exists.
expired_card The card has expired. The customer needs to use another card.
fraudulent The payment was declined because Stripe suspects that it’s fraudulent. Don’t report more detailed information to your customer. Instead, present as you would the generic_decline described below.
generic_decline The card was declined for an unknown reason or Stripe Radar blocked the payment. The customer needs to contact their card issuer for more information.
incorrect_number The card number is incorrect. The customer needs to try again using the correct card number.
incorrect_cvc The CVC number is incorrect. The customer needs to try again using the correct CVC.
incorrect_pin The PIN entered is incorrect. This decline code only applies to payments made with a card reader. The customer needs to try again using the correct PIN.
incorrect_zip The postal code is incorrect. The customer needs to try again using the correct billing postal code.
insufficient_funds The card has insufficient funds to complete the purchase. The customer needs to use an alternative payment method.
invalid_account The card, or account the card is connected to, is invalid. The customer needs to contact their card issuer to check that the card is working correctly.
invalid_amount The payment amount is invalid, or exceeds the amount that’s allowed. If the amount appears to be correct, the customer needs to check with their card issuer that they can make purchases of that amount.
invalid_cvc The CVC number is incorrect. The customer needs to try again using the correct CVC.
invalid_expiry_month The expiration month is invalid. The customer needs to try again using the correct expiration date.
invalid_expiry_year The expiration year is invalid. The customer needs try again using the correct expiration date.
invalid_number The card number is incorrect. The customer needs try again using the correct card number.
invalid_pin The PIN entered is incorrect. The customer needs to try again using the correct PIN.
issuer_not_available The card issuer couldn’t be reached, so the payment couldn’t be authorized. Attempt the payment again. If you still can’t process it, the customer needs to contact their card issuer.
lost_card The payment was declined because the card is reported lost. The specific reason for the decline shouldn’t be reported to the customer. Instead, it needs to be presented as a generic decline.
merchant_blacklist The payment was declined because it matches a value on the Stripe user’s block list. Don’t report more detailed information to your customer. Instead, present as you would the generic_decline described above.
new_account_information_available The card, or account the card is connected to, is invalid. The customer needs to contact their card issuer for more information.
no_action_taken The card was declined for an unknown reason. The customer needs to contact their card issuer for more information.
not_permitted The payment isn’t permitted. The customer needs to contact their card issuer for more information.
offline_pin_required The card was declined because it requires a PIN. The customer needs to try again by inserting their card and entering a PIN.
online_or_offline_pin_required The card was declined as it requires a PIN. If the card reader supports Online PIN, prompt the customer for a PIN without creating a new transaction. If the card reader doesn’t support Online PIN, the customer needs to try again by inserting their card and entering a PIN.
pickup_card The customer can’t use this card to make this payment (it’s possible it was reported lost or stolen). They need to contact their card issuer for more information.
pin_try_exceeded The allowable number of PIN tries was exceeded. The customer must use another card or method of payment.
processing_error An error occurred while processing the card. The payment needs to be attempted again. If it still can’t be processed, try again later.
reenter_transaction The payment couldn’t be processed by the issuer for an unknown reason. The payment needs to be attempted again. If it still can’t be processed, the customer needs to contact their card issuer.
restricted_card The customer can’t use this card to make this payment (it’s possible it was reported lost or stolen). The customer needs to contact their card issuer for more information.
revocation_of_all_authorizations The card was declined for an unknown reason. The customer needs to contact their card issuer for more information.
revocation_of_authorization The card was declined for an unknown reason. The customer needs to contact their card issuer for more information.
security_violation The card was declined for an unknown reason. The customer needs to contact their card issuer for more information.
service_not_allowed The card was declined for an unknown reason. The customer needs to contact their card issuer for more information.
stolen_card The payment was declined because the card is reported stolen. The specific reason for the decline shouldn’t be reported to the customer. Instead, it needs to be presented as a generic decline.
stop_payment_order The card was declined for an unknown reason. The customer needs to contact their card issuer for more information.
testmode_decline A Stripe test card number was used. A genuine card must be used to make a payment.
transaction_not_allowed The card was declined for an unknown reason. The customer needs to contact their card issuer for more information.
try_again_later The card was declined for an unknown reason. Ask the customer to attempt the payment again. If subsequent payments are declined, the customer needs to contact their card issuer for more information.
withdrawal_count_limit_exceeded The customer has exceeded the balance or credit limit available on their card. The customer needs to use an alternative payment method.

What if I didn’t receive an order confirmation email?

Most likely the order confirmation email has been trapped by email spam protections either on your computer or email server.

Check your spam folder to see if the message has been flagged.

emails are sent from sales@camcooler.com

If you received an order confirmation number on the screen after placing your order, it has been received.

If you are really concerned, please call me at (623) 281-8326

DOMESTIC SHIPPING

DOMESTIC SHIPPING

USA: Shipped via USPS Priority Mail unless prior arrangements have been made with CAMCooLERLLC.

The shipping calculator determines the shipping cost based on the dollar amount in your shopping cart for USA addresses. This works very well with basic orders of one item, but the shipping can be more complicated when additional add-on items get added. When possible to combine items into one shipping box and lower your shipping costs, we will refund you the difference.

 

 

 

Stolen or Lost Packages

Stolen Packages: All products shipped are provided a tracking number and emailed automatically to the email address provided at checkout. If your package was successfully delivered and then stolen from your porch, you have a couple of options.

  1. CAMCOOLERLLC is never responsible for stolen packages. There is nothing we can do once the package is marked delivered. Lost packages are different, so reach out to us in that case.
  2. Confirm It Was Delivered: Before jumping to conclusions, first confirm the shipping service delivered the package. You can track the package using the tracking number provided to you. It will show the delivery date, time, and sometimes even a picture of where it was left.
  3. Check with Neighbors and Other Household Members: Sometimes, a neighbor may have taken your package for safekeeping, or another household member might have brought it inside without telling you.
    Contact the Carrier: If you’re sure the package was delivered and is missing, contact carrier customer service. They might be able to provide additional details on the delivery.
  4. File a Claim with the Carrier: If the carrier confirms the delivery and you haven’t received your package, you can file a claim. This is especially relevant if the package was insured. You’ll need to provide details like the tracking number, description of the contents, and value.
  5. File a Police Report: For expensive items or if you notice a pattern of package thefts, consider reporting it to the police. They may not always be able to recover the stolen package, but having a record can be helpful for insurance or other claims.
  6. Check Homeowner’s or Renter’s Insurance: Depending on the value of the stolen item and your deductible, it may be worth checking to see if your homeowner’s or renter’s insurance will cover the loss.
    Reach out to your local police department to notify them of the theft.
  7. Many credit card companies, including American Express, offer protection for members who charge a covered purchase that ends up being stolen. The coverage is limited, so check with your credit card company for specifics.

Lost Packages: Occasionally, packages do get lost by the shipping company.

  1. Confirm It Was Delivered: Before jumping to conclusions, confirm that the shipping service delivered the package. You can track the package using the tracking number provided to you. It will show the delivery date, time, and sometimes even a picture of where it was left.
  2. Check with Neighbors and Other Household Members: Sometimes, a neighbor may have taken your package for safekeeping, or another household member might have brought it inside without telling you.
    Contact the Carrier: If you’re sure the package was delivered and is missing, contact carrier customer service. They might be able to provide additional details on the delivery.
  3. File a Claim with the Carrier: If the carrier confirms the delivery and you haven’t received your package, you can file a claim. This is especially relevant if the package was insured. You’ll need to provide details like the tracking number, description of the contents, and value.

FULFILLMENT

FULFILLMENT

We do our best to ship items promptly, but the fulfillment of items can be delayed several days.

There will be a store notice if fulfillment isn’t available, like when everyone is out of town at a softball tournament.

International Shipping
  • All items shipped internationally are DDU (delivered duty unpaid). The recipient will need to pay any customs fees (if owed). Please refer to the Customs Documentation for the importing country.
  • Shipping Insurance is included.
  • Tracking included except where noted below.

Countries we ship to:

  • Australia

  • Austria

  • Belarus

  • Belgium

  • Brazil

  • Bulgaria

  • Canada

  • Colombia

  • Croatia

  • Czech Republic

  • Denmark

  • Estonia

  • Finland

  • France

  • Georgia

  • Germany

  • Gibraltar

  • Greece

  • Hong Kong

  • Hungary

  • Iceland

  • India

  • Indonesia

  • Ireland

  • Israel

  • Italy

  • Japan

  • Lebanon

  • Lithuania

  • Luxembourg

  • Malaysia

  • Malta

  • Mexico*

  • Netherlands

  • New Zealand

  • Norway

  • Poland

  • Portugal

  • Romania

  • Saudi Arabia

  • Serbia

  • Singapore

  • Slovakia

  • Slovenia

  • South Korea

  • Spain

  • Sweden

  • Switzerland

  • Taiwan

  • Thailand

  • Turkey

  • United Arab Emirates

  • United Kingdom

  • Vietnam

* Doesn’t provide guaranteed door-to-door tracking to destinations in Mexico. Whether you can see door-to-door tracking updates for packages sent to Mexico depends on the tracking number of your label that gets assigned once Asendia receives the package and hands it off to Mexico’s national postal service, Correos de México.

UPS 2nd DAY or NEXT DAY AIR SHIPPING?

On an individual basis, we occasionally provide UPS 2-day or Next-day shipping. We do get decent rates at a few dollars above USPS rates, but at this time it has to be processed manually with your address and what you are ordering. Also, we don’t want to charge you for expedited shipping if the order cannot be fulfilled in a timely fashion.

Contact us directly before purchasing to see if UPS 2-day or 1-day is available and how much it will cost.

Example Cost for shipping a cooling fan to Ohio:

UPS 2nd Day Air: $18.04

UPS Next Day Air Saver (next day by 11 pm): $37.19

UPS Next Day Air (next day by noon): $43.19

UPS Saturday Delivery will be an additional $18 to $20 over the prices above.

Longer shipping distances from Phoenix result in higher prices from UPS, yet 2-day shipping to California could be as low as $10.86 versus the standard $9.00 USPS Priority Mail Rate for every location in the US.

If you’re thinking about ordering, already placed an order (it hasn’t shipped), and you would like to see if UPS expedited shipping is available, contact us.


Address you want items delivered.
Generally, I’ll reach out to you via Text Message.
Enter the desired delivery date and time you want the expedited shipping items to arrive by.
Please enter those that apply so I can get an idea of the shipping box size and weight to calculate shipping.

What if my fence mount breaks?

Baseballs, softballs, or other objects can cause unpredictable forces. Therefore it is not possible to offer any type of refund for products manufactured and/or sold by CAMCOOLERLLC.

 

WARRANTY POLICY

While the plastics of our products are very strong, baseballs, softballs, or other objects can cause unpredictable forces, therefore it is not possible to offer any type of warranty for products manufactured and/or sold by CAMCOOLERLLC. 

Also, it is highly recommended to use a backup method to secure your Action Camera or Smartphone camera from falling off and getting damaged.   

CAMCOOLERLLC and its related, affiliated, and subsidiary units, including teams, will not be liable for any damages or injury caused by, including but not limited to, any failure of the Universal Fence Mount, or any other product manufactured and/or sold by CAMCOOLERLLC and you acknowledge that CAMCOOLERLLC will not be responsible for any damages to your Action Camera or Smartphone for any reason due to our product failure, a product sold by CAMCOOLERLLC, or failure to secure the device to the mount and/or fence.  The end-user assumes all responsibility for any damage that could occur to the fence, netting, or any other surface, object, or person when using the Universal Fence Mount, or any other product manufactured and/or sold by CAMCOOLERLLC. See https://camcooler.com/terms-and-conditions/ for addition information.

 

All fans are tested before being shipped and no refund will be given on returns if fans do not operate because of overvoltage by the buyer.

GoPro Coolers and Smartphone Coolers use 5 volt DC power unless specifically stated otherwise. 5 volt DC is the common power used to charge your smartphones, power GoPro cameras, and other USB devices.  DO NOT use any other voltage as the fans will burn out.

DO NOT use a stepless speed controller module with any of our cooling fans.  These devices control the speed of the fan by varying output voltage, but they have a step booster on the board that will cause an output of 8 volt, thus exceeding the rated capacity of the fans sold by CAMCOOLERLLC.

Refund and Returns Policy

Refund and Returns Policy

Overview

Unopened packages may be returned within 30 days of receiving your order for a full refund, less shipping. Prorated refunds for open/used products, within the same 30 day window, may be available as well. Returns are not accepted for custom text engraved/printed products.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For all returns, please contact us using the “Contact Us” page. We will reach out for details including a request for pictures of the items, which will be used to calculate an estimated return value.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

15% restocking fee applies on returned items.

Shipping fees are never refundable.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Shipping returns

To return your product, you should mail your product to address list in the email you will receive from us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.

What Type of Fans are used and how Loud are they?
Variable Speed Fan:
60x60x15mm, Input Power Supply Range: DC 4V to 12V ( USB port). Output range: DC 3V-8V ( USB port) , 2000-6500 RPM, Dual Ball bearing fan, IP65 rated.

Equipped with an included user-friendly controller, our variable fan offers a wide range of rpm options, ranging from a gentle 2200 rpm to an impressive 6500 rpm. While it is highly improbable that you will ever require speeds exceeding 5000 RPMs, we believe in providing you with the flexibility to adjust the output according to your preferences without compromising the electrical integrity of the fan. Embrace the power of choice and experience the perfect balance between cooling efficiency and noise reduction with our variable rpm fan.

 

The Fan Controller is NOT IP65 rated, so don’t get it wet. 

Below approximately 2200 rpm, the fan will not spin. Do not operate below this area, as insufficient voltage is being provided to turn the fan.

Faster than approximately 6500 rpm, the fan will slow down. Don’t operate above this area. It is highly improbable that speeds exceeding 6500 rpm will be needed. The 5-volt input will not provide enough power for the fan above this setting, and you will hear the fan cutting out and slowing down.


Constant Speed Fan:
60x60x15mm, 5-volt DC USB plug, 5000 RPM, Dual Ball bearing fan, IP65 rated.

Prior fans were either 3500 or 5000 rpm dual ball-bearing fans.


STUDIO CAMCooLER models use a 12-volt Noctua NF-A6x25 PWM, Premium Quiet Fan, 4-Pin fan (60mm, Brown).

The Noctua fans are some of the quietest fans on the market today. Noctua rates this fan at 19.3 dB(A) at full power and 13.7 dB(A) when using the Low Noise Adapter. Utilizing the included NA-RC7 Low Noise Adaptor (LNA) that connects between the fan and the power source, reduces the fan’s running speed and noise emission.  As the fan speed decreases so does the noise, but also the cooling capability of the fan. Some testing in your environment will be required to find the desired amount of noise while providing enough airflow for cooling the GoPro.

Fan Data:
Application Fan Power Airflow-Ft/Sec dB @ 2″ dB @ 12″ Fan RPM Accousitc Noise dB(A)
CAMCooLER Cooling Fans for Sporting Events GDSTIME 5v 5v 8.36 fps 65 dB 3800 25.8
GoPro/Mevo Studio Coolers Noctua 12v 12v 5.8 fps 55 dB 39 dB 3200 19.3
GoPro/Mevo Studio Coolers Noctua 12v Low Noise Adapter 4.1 fps 48 dB 32 dB 2570 13.7
GoPro/Mevo Studio Coolers Noctua 12v NA-FC1 Fan Controller – High 5.8 fps 54 dB 3200 19.3
GoPro/Mevo Studio Coolers Noctua 12v NA-FC1 Fan Controller – Medium 5.0 fps 49 dB 2600 13.7
GoPro/Mevo Studio Coolers Noctua 12v NA-FC1 Fan Controller – Low 2.1 fps 40 dB No manufacture data
Possible GoPro/Mevo Studio Coolers Noctua 5v 5v 6.78 fps 56.5 dB 3440 19.3

Differences between sleeve, Hydraulic, and ball bearings on fans:
  • Sleeve bearing is made of porous metal that can absorb and retain lubricating oil. The lubricant filled between the blade shaft and sleeve acts as a drag reducer. Generally, the lifetime of sleeve bearing is 8000-10000 hours. It is suitable for a fan with medium or low speed.
      • Advantages: low price, low noise, suitable for intermittent use.
      • Disadvantages: high wear rate, short service life.
  • Hydraulic bearing has larger oil storage space than sleeve bearing and has a unique oil supply circuit of loop type. As its bottom is sealed completely, the lifetime is longer than that of the sleeve bearing. It is suitable for high, medium, and low-speed fans. The average life of hydraulic bearings is 40000-50000 hours.
      • Advantages: low noise, longer life than sleeve bearing.
      • Disadvantages: more expensive than sleeve type.
  • Ball bearing has the characteristics of rolling friction by metal beads, small contact surface, and small friction coefficient. Lifetime is improved because the friction of bearing surfaces is reduced. As none oil leak, it is suitable for products that are often operated in different angles and directions.
      • Advantages: Long service life, suitable for the fans with higher rotation speed
      • Disadvantages: high price, high noise level caused by rolling of metal beads.

What is 3D Printing?

3D printing, also known as additive manufacturing Fused Deposition Modeling (FDM) is an additive process whereby layers of material are built up to create a 3D part. FDM printers use a thermoplastic filament, which is heated to its melting point and then extruded, layer by layer, to create a three-dimensional object for a computer-created design

One of the benefits of 3D printing as an additive process is that there is less waste. Instead of starting with a block of material, you begin from scratch, using only the necessary amount to make the object. This is what makes 3D printing a smart choice for producing objects and a seemingly eco-friendlier option.

Our 3D printed items are functional parts and they are not manufactured to be pieces of art. They are printed at higher temperatures of the envelope range to ensure the best layer adhesion and to maximize the strength of the part. Thus, they might not look as pretty as other 3D printed materials like PLA or PLA Plus.

Do you offer custom 3D printing or design services?

Yes. I specialize in ASA and Polycarbonate.

I designed the items being sold on this page, so if you need a project designed I might be able to provide those services also.

Why not use PLA to print your items like several items seen on Etsy?

The material properties of PLA make it more suitable for applications where look and form are more important than strength and durability. Therefore, the best applications for PLA are items designed for decorative rather than “wear and tear” use.

  • PLA (Polylactic Acid) has low heat resistance, and therefore cannot be used for high-temperature applications. PLA can rapidly deform in high temperatures (like inside your car),  especially under stress.
    • What about shipping? Can you control what temperatures a PLA product is exposed to? What if the delivery person leaves the package on a hot sunny porch or in a hot metal mailbox? ASA and Polycarbonate don’t have these issues.
  • PLA is typically weaker and has a lower tensile strength than its counterparts,  ABS, ASA, PETG, and Polycarbonate. Since PLA parts, when 3D printed, are quite brittle, the material is more suited to aesthetic rather than mechanical purposes.
  • PLA is more suited for entry-level or hobby printers.

Our 3D printed items are functional parts and they are not manufactured to be pieces of art. They are printed at higher temperatures of the envelope range to ensure the best layer adhesion to maximize the strength of the part. Thus, they might not look as pretty as other 3D printed materials like PLA or PLA Plus. However, PLA is not suitable for this type of application.

Our Cooling Fan Systems and Battery Holders are printed with ASA (Acrylonitrile-styrene-acrylate)

  • ASA UV filament that has all the properties of ABS with the additional features of being weather resistant. Our ASA is UV resistant and resistant to environmental stress cracking. ASA is commonly used for outdoor applications such as RC planes or car accessories.
  • ASA can resist temperatures up to 100˚C (212°F) and display high toughness and impact resistance for functional applications such as ABS.

Our Universal Fence Mount is printed with Polycarbonate.

  • Polycarbonate is a thermoplastic that is most prominently known for its incredible strength and impact resistance. When it comes to strength, polycarbonate truly is the “king” of 3D printer filament, dramatically outperforming other materials in strength tests.
  • In an informal material strength test, Airwolf 3D printed a series of hooks using a variety of 3D printing materials: ABS, PLA, Nylon 910, and polycarbonate. Each material was then tested by loading the hook with weight until it fractured.
Polycarbonate won by a landslide.
      • PLA has a tensile strength of 7,250 psi and was able to lift 285 pounds.
      • ABS has a tensile strength of 4,700 psi and snapped instantly under 285 pounds of weight.
      • Polycarbonate, on the other hand, has a tensile strength of 9,800 psi and lifted a whopping 685 pounds — far more than any of the other materials that were tested.
    • While these hooks printed by Airwolf 3D for testing differ from our Fence Hooks, the comparison in material strength is quite shocking. Our Fence Hooks will not hold 685 pounds, nor do they need to, but we have seen a dramatic increase in weight lift after switching from PETG Carbon Fiber to Polycarbonate.
  • Our Fence Hook holds 285 pounds when printed with Polycarbonate verses 146 pounds printed with old material PETG Carbon Fiber.
  • We’ve achieved 314 pounds with a Polycarbonate printed Fence Hook, but printing it at that thickness proved to be not flexible enough when installing it on the chain link fence during testing. The current production model can carry way more weight than is needed and provides the additional bending flexibility.

We spent thousands of dollars upgrading printers and several hundreds of hours advancing our manufacturing processes.  Simply put, PLA is the wrong material for this application.