FAQ

SHIPPING and FULFILLMENT

All items ship via USPS Priority Mail.

We do our best to ship items in a timely manner, but the fulfillment of items can be delayed several days. There will be a store notice if fulfillment isn’t available, like when everyone is out of town at a softball tournament.

 

UPS 2 DAY SHIPPING?

On an individual basis, we occasionally provide UPS 2-day shipping. We do get decent rates at a few dollars above USPS rates, but at this time it has to be processed manually with your address and what you are ordering. Also, we don’t want to charge you for expedited shipping if the order cannot be fulfilled in a timely fashion. Contact us directly before purchasing to see if the UPS 2-day is available and how much extra it will cost.

What if my fence mount breaks?

While it is not possible to offer a warranty, we provide replacement parts at a minimal cost. Reach out to us on the “Contact Form” to get replacement parts. We also ask you to provide pictures of the damaged item so we can research and improve future designs.

WARRANTY POLICY

While the plastics of our products are very strong, baseballs, softballs, or other objects can cause unpredictable forces, therefore it is not possible to offer any type of warranty for products manufactured and/or sold by CAMCOOLERLLC. 

Also, it is highly recommended to use a backup method to secure your Action Camera or Smartphone camera from falling off and getting damaged.   

CAMCOOLERLLC and its related, affiliated, and subsidiary units, including teams, will not be liable for any damages or injury caused by, including but not limited to, any failure of the Universal Fence Mount, or any other product manufactured and/or sold by CAMCOOLERLLC and you acknowledge that CAMCOOLERLLC will not be responsible for any damages to your Action Camera or Smartphone for any reason due to our product failure, a product sold by CAMCOOLERLLC, or failure to secure the device to the mount and/or fence.  The end-user assumes all responsibility for any damage that could occur to the fence, netting, or any other surface, object, or person when using the Universal Fence Mount, or any other product manufactured and/or sold by CAMCOOLERLLC. See https://camcooler.com/terms-and-conditions/ for addition information.

Refund and Returns Policy

Refund and Returns Policy

Overview

Unopened packages may be returned within 30 days of receiving your order for a full refund, less shipping. Prorated refunds for open/used products, within the same 30 day window, may be available as well. Returns are not accepted for custom text engraved/printed products.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For all returns, please contact us using the “Contact Us” page. We will reach out for details including a request for pictures of the items, which will be used to calculate an estimated return value.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Shipping returns

To return your product, you should mail your product to address list in the email you will receive from us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.