Stolen or Lost Packages

Stolen Packages: All products shipped are provided a tracking number and emailed automatically to the email address provided at checkout. If your package was successfully delivered and then stolen from your porch, you have a couple of options.

  1. CAMCOOLER LLC is never responsible for stolen packages. There is nothing we can do once the package is marked delivered. Lost packages are different, so reach out to us in that case.
  2. Confirm It Was Delivered: Before jumping to conclusions, first confirm the shipping service delivered the package. You can track the package using the tracking number provided to you. It will show the delivery date, time, and sometimes even a picture of where it was left.
  3. Check with Neighbors and Other Household Members: Sometimes, a neighbor may have taken your package for safekeeping, or another household member might have brought it inside without telling you.
    Contact the Carrier: If you’re sure the package was delivered and is missing, contact carrier customer service. They might be able to provide additional details on the delivery.
  4. File a Claim with the Carrier: If the carrier confirms the delivery and you haven’t received your package, you can file a claim. This is especially relevant if the package was insured. You’ll need to provide details like the tracking number, description of the contents, and value.
  5. File a Police Report: For expensive items or if you notice a pattern of package thefts, consider reporting it to the police. They may not always be able to recover the stolen package, but having a record can be helpful for insurance or other claims.
  6. Check Homeowner’s or Renter’s Insurance: Depending on the value of the stolen item and your deductible, it may be worth checking to see if your homeowner’s or renter’s insurance will cover the loss.
    Reach out to your local police department to notify them of the theft.
  7. Many credit card companies, including American Express, offer protection for members who charge a covered purchase that ends up being stolen. The coverage is limited, so check with your credit card company for specifics.

Lost Packages: Occasionally, packages do get lost by the shipping company.

  1. Confirm It Was Delivered: Before jumping to conclusions, confirm that the shipping service delivered the package. You can track the package using the tracking number provided to you. It will show the delivery date, time, and sometimes even a picture of where it was left.
  2. Check with Neighbors and Other Household Members: Sometimes, a neighbor may have taken your package for safekeeping, or another household member might have brought it inside without telling you.
    Contact the Carrier: If you’re sure the package was delivered and is missing, contact carrier customer service. They might be able to provide additional details on the delivery.
  3. File a Claim with the Carrier: If the carrier confirms the delivery and you haven’t received your package, you can file a claim. This is especially relevant if the package was insured. You’ll need to provide details like the tracking number, description of the contents, and value.