The information below is provided for reference only and is subject to change at any time. The official Terms and Conditions control and govern all orders.
7. WARRANTY ON CAMCooLER PRODUCTS
7.1. General Notice
7.1.1. We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Services. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason.
7.1.1.1. Subject to Change. Product specifications, compatibility guidance, documentation, pricing, promotions, availability, fulfillment timelines, and Site content are subject to change at any time without notice.
7.1.2. CAMCOOLERLLC and itsdamaged, affiliated, and subsidiary units, including teams, will not be liable for any damages or injury caused by, including but not limited to, any failure of any other product manufactured and/or sold by CAMCOOLERLLC and you acknowledge that CAMCOOLERLLC will not be responsible for any damages to your Action Camera, Smartphone, or any other device for any reason due to a product failure manufactured and/or sold by CAMCOOLERLLC.
7.1.3. The end-user assumes all responsibility for any damage that could occur to the fence, netting, or any other surface, object, or person when using any other product manufactured and/or sold by CAMCOOLERLLC. Also, it is highly recommended to use a backup method to secure your device from falling off and getting damaged. CAMCOOLERLLC will not be responsible for any reason due to any product failure manufactured and/or sold by us.
7.2. Warranty
7.2.1. Our products are warranted to be free from defects in material and workmanship at time of delivery. Warranty only covers defects — not performance issues.
7.2.2. Limited Replacement Warranty (Cooling Fans & Enclosures)
7.2.2.1. While CAMCOOLER LLC products are engineered for durability, the environments in which they are commonly used—such as baseball and softball fields—may expose them to unpredictable impacts, including balls or other objects, as well as dust, debris, and airborne particulates.
7.2.2.2. Due to these operating conditions, CAMCOOLER LLC provides a limited replacement warranty of up to twelve (12) months from the original date of purchase for cooling fans and enclosures manufactured and/or sold by CAMCOOLER LLC.
7.2.2.3. Upon warranty review and approval, replacement parts will be provided as necessary to restore the product to operational condition.
7.2.3. This warranty is limited strictly to replacement parts and does not include monetary refunds, credits, or reimbursement of any kind.
7.2.3.1. Relationship to Returns. This warranty provides exclusive remedies for defects. Discretionary returns (non-defect returns) are governed by Section 10.
7.2.4. After 12 months, if a defect arises, we will at our discretion, work with you to find suitable parts to either repair the product using new or refurbished parts or replace the product with a new or refurbished product at the users’ cost. This does not cover any damage or defects resulting from misuse, accident, alteration, or normal wear and tear.
7.2.5. Camera/Device Overheat Does NOT indicate a defective cooler (No warranty or guarantee offered)
7.2.5.1. Our extensive experience in real-world usage in Phoenix’s scorching summers, coupled with numerous rigorous heat tests, offers valuable insights into potential scenarios and performance. It’s crucial to leverage this data to better understand the capabilities, limitations, and provide insights into potential scenarios and performance. User success can vary due to numerous factors such as individual operating environments, ambient temperature, intensity of use, user behaviors, camera/battery condition, and other variables. Therefore, while our data may indicate successful recording/operating possibilities, it’s essential to recognize that actual results may differ for each user and there is no guarantee offered.
7.2.5.2. Utilizing a cooler fan can effectively lower the operating temperatures of your devices, helping to enabling continuous recording or operation in several scenarios. However, it’s important to note that CAMCOOLERLLC offers no guarantee and will not be held liable for any lost recorded video footage or device malfunctions resulting from overheating. In summary, it’s essential to monitor operating conditions, adjust recording resolutions and settings based on environmental temperatures accordingly to ensure optimal performance and mitigate potential overheating issues.
8. WARRANTY ON RAM MOUNTS
8.1. If a RAM® component fails because of a manufacturing defect or a lack of quality, RAM® Mounts will repair or replace it free of charge (customer is responsible for cost of shipping).
8.2. As a RAM® authorized reseller, RAM products purchased on our website are eligible for their warranty and is limited to RAM® mounts and components. Their warranty does not include any device mounted or attached to a RAM® mount, such as a phone, GPS, computer or other device.
8.3. RAM® warranty is provided solely by RAM® Mounts and is subject to their terms. CAMCOOLER LLC does not provide any separate warranty for RAM® products beyond what RAM® provides.
8.3.1. Please visit https://rammount.com/pages/warranty for official warranty information or to make a warranty claim for a RAM product.