Overview

We understand that larger companies like Amazon offer return options where customers aren’t charged for shipping, often by incorporating costs into membership fees or product prices. At our company, we prioritize keeping prices low and profits slim to make our products accessible to as many people as possible. While our return policy includes a 20% restocking fee for items that have been shipped, this helps cover original shipping charges and credit card processing fees. We appreciate your understanding and support of our commitment to affordability and quality.

Cancelled Orders That Have Not Shipped

Orders that are cancelled before being dropped off at the post office or another delivery service are eligible for a full refund. We will make every effort to ensure that cancelled orders are not sent out for delivery, but we cannot guarantee that the package can be intercepted. Once an order has been dropped off at the shipping service, sections 7.a or 7.b will apply.

a. Orders That Have Shipped: Unopened Packages

You can initiate returns within 30 days of receiving your order.
20% restocking fee will be deducted from the refund for returned items.
The original shipping costs, if any were paid, are non-refundable.
Customers are responsible for covering the return shipping costs.

b. Orders That Have Shipped: Opened/Used Products

Prorated refunds for open/used products, within the same 30 day window, may be available as well. (don’t send the item back until we have evaluated the condition and provide a prorated amount)
Prorated amount minus the 20% restocking fee.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
The original shipping costs, if any were paid, are non-refundable.
Customers are responsible for covering the return shipping costs.

Returns Not Authorized

If the 30 day window has passed, you will not be offered a refund and/or exchange of any kind. The 30 day windows starts on the delivery date as indicated by our shipping company.
Returns are not accepted for custom text engraved/printed products.
Only regular priced items may be refunded, sale items cannot be refunded.

Returns Process

To return your product, visit our “Contact” page and submit the form by selecting “Returns” in the dropdown subject menu. For opened or used products that still qualify for a return, don’t send the item back until we have evaluated the condition and provide a prorated amount.

Mail your product to the address listed in the email you will receive from us. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for the item to reach us. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We must receive the returned item(s) within 30 days of submitting a return request!

Exchanges

We only replace items if they are defective or damaged at time of shipping arrival. CAMCOOLER LLC retains sole discretion in determining whether an item is defective or damaged.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the refund and it will be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.